AVIATION AEROSPACE SECTOR SKILL COUNCIL

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BEAUTY AND WELLNESS SECTOR SKILL COUNCIL

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TOURISM & HOSPITALITY SECTOR SKILL COUNCIL

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AAS/Q0605

Airline Cabin Crew

Brief Job Description: The role of an airline cabin crew member is to provide service to passengers while ensuring their comfort and safety throughout the flight. 

Personal Attributes: A cabin crew work requires working for long hours inside an aircraft, thus requiring individuals with an ability to deliver exceptional customer service with positive attitude and empathy for passengers. He/she must have strong cultural awareness and ability to adapt to new environment and people. He/she must be flexible and motivated to manage a demanding work schedule. He/she should conform to the regulatory requirements on health and physical standards. 

NSQF Minimum Educational: Class XII 

Qualifications Maximum Educational Qualifications: Not applicable 

Minimum Job Entry Age:18 years


AAS/Q0301

AIRLINE CUSTOMER SERVICE EXECUTIVE

This course aims to give you the knowledge and skills for representing the Company on customers, communicating with customers, and provide general and specific information. You will benefit from knowledge and analysis of the current legal framework and regulations governing various areas of aviation. Also, you will be able to apply all the existing regulations and guidelines of the Company. Handling commercial correspondence, keeping of statistics, and corrective interventions for improvement of services provided.

NSQF Minimum Educational: Class XII 

Qualifications Maximum Educational Qualifications: Not applicable 

Minimum Job Entry Age:18 years

AAS/Q0603

FLIGHT DISPATCHER

Brief Job Role Description: A Flight Dispatcher monitors weather conditions, aircraft position reports, and aeronautical navigation charts to evaluate the progress of flight 

Personal Attributes: Personal attributes would include strong communication skills and good analytical skills. This work would typically entail a stressful situations during flights and thus the personal should have ability to manage stressful situations.

NSQF Minimum Educational: Class XII (Science)

Qualifications Maximum Educational Qualifications: Not applicable

Minimum Job Entry Age:18 years



BWS/Q0104

Senior Beauty Therapist

Brief Job Description: A senior beauty therapist is a professionally trained individual who specialises in beauty treatments of both the face and body. A senior beauty therapist consults, advises, and performs various duties such as providing skin care using facial electrotherapy, applying bridal makeup, removal of unwanted hair by electrical epilation services. 

Personal Attributes: This job requires an individual with experience in body and skincare treatments to provide a range of beauty services efficiently and effectively in a safe and hygienic working environment. The individual must exhibit a pleasant personality, excellent interpersonal and communication skills and be sensitive when dealing with clients for body and facial treatments. The individual must exhibit a neat personal appearance at all times have good hand-eye coordination. The individual must be pleasant and tactful when dealing with clients and have a genuine interest in people.

NVEQF/NSQF level: Level 5

Minimum Educational Qualifications: Class X Standard + Level 4-Beauty Therapist/Diploma in Beauty Therapy/Basic Cosmetology under CTS/Beauty Therapy and Hairstyling Level-2 under MES 

Maximum Educational Qualifications: NA 

Training (Suggested but not mandatory): Level 4-Beauty Therapist/Diploma in Beauty Therapy/Basic Cosmetology under CTS/Beauty Therapy and Hairstyling Level-2 under MES 

Minimum Job Entry Age: 18 years 

Experience: 18-24 months as a Beauty Therapist in a professional salon

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BWS/Q0301

Bridal Fashion and Photographic Make-up Artist

Brief Job Description: A Bridal Fashion and Photographic Make-up Artist is a professionally trained individual in make-up techniques using corrective make up, highlighting and shading, air brush make-up to deliver high quality professional make up. The Make-up Artist consults, advises, markets and sells a range of beauty treatments and performs various duties such as providing skin care, applying makeup. The Make-up Artist needs to be knowledgeable on health safety and hygiene, beauty products, and a range of beauty therapies.

Personal Attributes: This job requires an individual with experience in body and skincare treatments to provide a range of beauty services efficiently and effectively in a safe and hygienic working environment. The individual must exhibit a pleasant personality, excellent interpersonal and communication skills and be sensitive when dealing with clients for body and facial treatments. The individual must exhibit a neat personal appearance at all times have good hand- eye coordination. The individual must be pleasant and tactful when dealing with clients and have a genuine interest in people. 

NVEQF/NSQF level: Level 5 

Minimum Educational Qualifications: Class X Standard + Certificate/Diploma Course in skincare services or make-up services/Integrated Course in skin, hair and make-up under MES/Beauty Therapy & Hair Styling Level – 2/Bridal Make-up Artist under MES/Level 4- Beauty Therapist 

Maximum Educational Qualifications: NA 

Training (Suggested but not mandatory): Certificate/Diploma Course in skincare services or make-up services/Integrated Course in skin, hair and make-up under MES/Beauty Therapy & Hair Styling Level – 2/Bridal Make- up Artist under MES/Level 4- Beauty Therapist 

Minimum Job Entry Age: 18 years 

Experience: 24 months as a Make-up Artist in a professional salon

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THC/Q 0102

FRONT OFFICE
associate

There is a vast difference between the required skill and available skills of service providers in the industry today. To reduce the skill gap, appropriate skilling of workforce needs to be carried out .This will not only empower the service providers but also benefit the Tourism & Hospitality industry in terms of quality and productivity. 

This Participant Handbook is developed to impart training for the skill and knowledge required to work as a Front Office Associate in the Tourism & Hospitality industry. It is designed based on Front Office Associate Qualification Pack under the National Skill Qualification Framework. It comprises of the following NOS/ topics: 

  • Record guest details for registration.
  • Follow check-in procedure and allot room. 
  • Attend to guest queries. 
  • Perform cashiering activities. 
  • Communicate with Customer and Colleagues. 
  • Maintain Customer-Centric Service Orientation. 
  • Maintain Standard of Etiquette and Hospitable Conduct. 
  • Follow Gender and Age Sensitive Service Practices.
  • Maintain IPR of Organisation and Customers. 
  • Maintain Health and Hygiene. 
  • Maintain Safety at Workplace. 
  • Learn a Foreign or Local Language(s) including English. 

This book is designed considering the lower educational background of the hospitality staff. Therefore special efforts have been made to explain the concept required for the job mostly through photos and illustrations.


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